Sony withdrew Cyberpunk 2077 from the PlayStation Store and offered a full refund to anyone who bought the game from digital storefronts, the company said on Thursday. If you want to start the refund process now, Sony says to visit this site and log in to your PlayStation account to submit a request.
However, later Thursday, Sony said it was “aware some users are experiencing issues” accessing the refund form. If you run into problems, you may want to try again later.
PlayStation Store removes Cyberpunk 2077 because of some bugs on their PS5, and the game doesn’t show up in searches for “Cyberpunk 2077” on the web version of the store.
The company wrote on twitter:
SIE strives to ensure a high level of customer satisfaction, and we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store and want a refund. Please visit the following link to initiate the refund: https://bit.ly/3h5VkpC.
Players have discovered that Cyberpunk 2077, which has been out for just over a week, is riddled with bugs. And while the game looks and performs well in backward compatibility mode on the PS5, it’s prone to the usual crashes and some annoying visual glitches. On the PS4, however, games run much worse – Eurogamer reports poor performance, low framerates, and pop-in textures.
Sony’s move comes just days after game developer CD Projekt Red said people who were dissatisfied with their purchase on the PS4 or Xbox One should request a refund. However, due to Sony’s strict refund policy, many people who purchase digital versions of games from the PlayStation Store are unable to get a refund. (Players who bought the Xbox One version of the game have reported better luck with Microsoft’s more generous refund policy.)
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It is unclear when Sony plans to return Cyberpunk 2077 to the PlayStation Store; a company note says the game will not be available in digital format “until further notice.” It’s also unclear whether Microsoft plans to remove the game from its digital storefront or offer a full refund. Microsoft did not immediately reply to a request for comment.
CD Projekt Red has committed to releasing a patch to upgrade Cyberpunk 2077. The company released one post-launch update, and in a December 13 statement, the studio said another update “coming within the next 7 days.” More significant patches are planned for January and February. “Together these should fix the most prominent problems gamers are facing on last-gen consoles,” the company said.