How To Replace Your iPhone 11 Screen For Free If It Has Touchscreen Issues?

How To Replace Your iPhone 11 Screen For Free If It Has Touchscreen Issues?


Apple has launched a new “iPhone 11 Display Module Replacement Program,” where some owners can replace their iPhone 11 screen for free if they have touch issues.

According to Apple, a small proportion of iPhone 11 devices manufactured between November 2019 and May 2020 “may stop responding to touch due to an issue with the display module.”

How to replace the iPhone 11 screen for free?

If you have an iPhone 11 that doesn’t respond to touch, here’s how to replace it for free:

  • Go to the iPhone 11’s display replacement website.
  • Choose your country of origin.
  • Enter the serial number, which can locate in iPhone settings — General — About — Serial Number.

iPhone 11 serial number

iPhone 11 serial number
  • If your device is eligible, contact an Apple Authorized Service Provider to get your iPhone repaired for free.
  • Make sure to back up the content of the device to iCloud.

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We tried our iPhone 11 serial number, but the website says the device is not eligible for the program.

Apple cites three possible reasons why the iPhone 11 is not eligible for the replacement program. What is clear is that the serial number of the device does not fall into the “affected serial number range.” Another reason may be that the phone is already serviced under the program.

Lastly, the iPhone 11 may have lost eligibility for a free replacement. Apple says affected devices are eligible for free screen replacements for only two years from the date you order them.

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