Mon, 21 Sep 2020 07:54:37
Sony has apologized for the messy PS5 preorders. “Let’s be honest: PS5 preorders could have been a lot smoother,” Sony said on the official PlayStation Twitter account. “We truly apologize for that.” Preorders for the new PS5 console began on Wednesday, a day earlier than Sony said retailers would take orders.
That caused chaos when Walmart and the others started randomly opening their PS5 preorder slots. Some of the preorders even disappeared after about a minute.
Sony now says it will release more PS5 consoles for preorder “over the next few days,” promising that retailers will share more details. It’s not clear if these preorders will be delivered on launch day, and Sony is also promising “more PS5s will be available through the end of the year.”
Amazon also started warning customers yesterday that some of its PS5 preorders might arrive after launch day, most likely because the retailer doesn’t know exactly how many units it will receive.
The chaotic preorder situation kicked off just weeks after Sony started an invite-only registration for PS5 preorders which looks like it would avoid the messy situation we saw unfold this week. Eric Lempel, PlayStation worldwide marketing head, had also previously promised “it’s safe to say, we’ll let you know when pre-orders will happen. It’s not going to happen with a minute’s notice.” Sony tweeted on Wednesday that preorders were starting on Thursday, and then two hours later Walmart kicked off its PS5 preorders.
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